Official Documents

Privacy Policy 711cuci — Your Personal Data Protection

At 711cuci, your privacy is not merely a legal obligation — it is our wholehearted commitment. This document transparently explains how we collect, use, protect, and respect the personal data of every member.

Last updated: 1 January 2026
Our Commitment: 711cuci operates to strict data protection standards. We do not sell, rent, or trade members' personal data to any third party for marketing purposes without your consent.
Section 01

Privacy Policy Introduction & Scope

This Privacy Policy describes the data collection and processing practices of 711cuci ("Platform", "We") when you use our website, mobile app, and all related services. This document is written in plain language because we believe every member deserves to know exactly what happens to their information.

This policy applies to all individuals who register an account, visit our website, use the 711cuci app, or interact with any service we offer — whether accessed via computer, smartphone, or any other device.

By using the 711cuci platform, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy 711cuci.
Section 02

Information We Collect

We collect various types of information depending on how you interact with the 711cuci platform. The following are the main categories of data we process:

Data Category Examples of Information Collection Methods
Identity Data Full name, date of birth, identification card number, photo Account registration & KYC
Contact Data Email address, phone number, residential address Registration form
Financial Data Bank account details, transaction records, deposits & withdrawals Payment processing
Technical Data IP address, device type, web browser, access logs Automatically during use
Gaming Data Betting records, game history, wins & losses Platform activity
Communication Data Customer support correspondence and feedback Direct interaction

We only collect data necessary for clearly stated purposes. We do not collect sensitive data such as medical information or political views unless there is a specific requirement related to responsible gaming services.

Section 03

How We Use Your Data

All information we collect is used for legitimate and necessary purposes to ensure the 711cuci platform operates safely, fairly, and efficiently. The following are the primary purposes for which your data is used:

  • Account management: Creating and maintaining your account, verifying your identity and processing logins securely.
  • Transaction processing: Processing deposits, withdrawals and all financial activity in your account accurately and promptly.
  • Legal compliance (KYC/AML): Meeting legal requirements related to identity verification, anti-money laundering and financial regulatory compliance.
  • Platform security: Detecting and preventing fraud, unauthorized access, account abuse and cybersecurity threats.
  • Service improvements: Analysing usage patterns to improve the interface, performance and overall member experience.
  • Service communication: Sending important notifications related to your account, security, promotions and platform updates.
  • Customer support: Processing enquiries, complaints and support requests more efficiently using previous interaction records.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.

We do not use your data for purposes beyond those stated without first obtaining additional consent from you.

Section 04

Sharing Information with Third Parties

711cuci does not sell or trade your personal data. However, there are certain situations where we need to share information with trusted third parties to ensure smooth platform operations:

  • Payment processors: Payment service providers that help process your deposits and withdrawals — they are bound by strict confidentiality agreements and industry security standards.
  • Game providers: Gaming software companies that supply game content to our platform; data shared is limited to technical requirements only.
  • Regulatory body: Government authorities, law enforcement bodies, or industry regulators when required by law or court order.
  • Technology service providers: Companies that assist us with hosting, analytics, cybersecurity, and other technical services — all bound by data protection agreements.
  • Identity verification partners: Third-party KYC platforms that help us verify member identities for legal compliance purposes.
All third parties we work with are subject to data processing agreements that require them to protect your information to the same standards we uphold ourselves.

In the event of a company merger, acquisition, or asset sale, your data may be transferred to the new entity — you will be notified in advance and given the option to opt out.

Section 05

Data Security & Technical Protection

We employ industry-grade security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we implement include:

  • 256-bit SSL encryption: All data transmitted between your device and 711cuci servers is encrypted using the latest TLS protocol — the same standard used by leading banking institutions worldwide.
  • Stored data encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256 encryption algorithms.
  • Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access even if your password is compromised.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity promptly.
  • Data segregation: Members' personal data is stored separately from the company's operational funds and cannot be accessed by staff without specific authorisation.
  • Periodic security audits: Our systems are regularly reviewed by independent security experts to ensure there are no exploitable vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

Section 06

Cookies, Tracking & Similar Technologies

The 711cuci platform uses cookies and similar tracking technologies to enhance your experience, secure your login sessions, and understand how members use our platform.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled without affecting platform usability.
  • Performance cookies: Collecting anonymous information about how pages are visited and any technical issues that may arise — helping us improve platform performance.
  • Functionality cookies: Saving your preferences such as language, region and display settings so you do not need to reconfigure them each time.
  • Analytics cookies: Helping us understand aggregate usage patterns to plan future platform improvements.

You can manage cookie settings through your web browser. However, disabling certain cookies may limit platform functionality or affect your session security. For guidance on managing cookies in your browser, please refer to your browser's documentation.

Section 07

Your Rights Regarding Personal Data

As a 711cuci member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers:

Section 08

Data Retention Period

711cuci retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. The following are our data retention guidelines:

Data Category Retention Period Retention Basis
Active account data Throughout the active account period Contractual requirement
Financial transaction records 7 years after transaction Legal requirement
KYC Documents 5 years after account closure AML Compliance
Security logs 2 years Security interests
Support communication records 3 years Business requirement
Marketing data (with consent) Until consent is withdrawn Member consent

Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to your identity.

Section 09

Children's Privacy

The 711cuci platform is strictly for individuals who are of age 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

All account registrations require age verification through our KYC process. If we find that a minor's data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.

If you suspect that a minor has registered an account on our platform, please contact us immediately at [email protected] so that appropriate action can be taken.
Section 10

Privacy Policy Amendments

711cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect upon publication on our website.

For material changes that may significantly affect your privacy rights, we will provide clear notice via:

  • A prominent notice on the platform's home page or login page.
  • Email to your registered address at least 14 days before the changes take effect.
  • Update the "Last Updated" date at the top of this document.

Your continued use of the 711cuci platform after the effective date of any amendments constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account.

Section 11

Contact Us About Privacy

If you have any questions, concerns or wish to exercise your personal data rights, the 711cuci Data Protection Officer (DPO) team is ready to assist:

  • Email: [email protected]
  • Response Time: Within 72 hours for all privacy-related enquiries
  • Support Languages: Malay & English
  • Operating Hours: 24 hours a day, 7 days a week

For general platform enquiries, you may also visit our FAQ us. For responsible gaming concerns, please visit our Responsible Gaming us.

Full Control Over Your Personal Data

711cuci recognises and respects the following rights you hold regarding your personal data at all times.

Access Rights

You have the right to request a copy of all personal data we hold about you. We will process this request within 30 days.

Right to Rectification

If your data is inaccurate or incomplete, you may request that we correct or update it promptly.

Right to Erasure

Under certain circumstances, you may request that we delete your personal data — subject to applicable legal obligations.

Right to Restriction

You may request that we restrict the processing of your data in situations where the accuracy of the data is disputed or the processing is unlawful.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time and we will stop immediately.

To exercise any of the above rights, contact us at [email protected]

The Six Data Security Pillars of 711cuci

Your privacy is protected by a comprehensive defence network operating silently behind every action you take on our platform.

End-to-End Encryption

Every byte of data crossing our network is protected by 256-bit SSL/TLS encryption. No third party can intercept or read your information while in transit.

Multi-Layer Identity Verification

Our KYC process uses the latest document verification technology, backed by manual review, to ensure only eligible individuals can access the platform.

Secure Server Infrastructure

Your data is stored in enterprise-grade data centres with physical access controls, full-disk encryption, and automated backup systems that ensure zero data loss.

Real-Time Threat Monitoring

Our AI system analyses millions of data points every second to detect suspicious activity patterns and respond automatically before any damage can occur.

Minimum Access Policy

711cuci staff only have access to the data required for their specific roles. All access is logged, monitored and periodically reviewed by the security team.

Regular Independent Audits

Our security systems and privacy practices are reviewed by accredited independent auditors to ensure ongoing compliance with the latest industry standards.

Member FAQs on the 711cuci Privacy Policy

Not at all. 711cuci does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data is only shared with a limited set of operational partners — such as payment processors and KYC providers — and solely for the purposes clearly stated in this policy.

Retention periods vary by data type. Financial transaction records are kept for 7 years due to financial regulatory requirements, while KYC documents are retained for 5 years after account closure for AML compliance. Data not subject to legal requirements will be deleted within 90 days of account closure.

You may submit a data access request by emailing [email protected], stating your full name and account ID. Our team will process the request within 30 days and send you a complete report of the data we hold about you in a readable format.

In the event of a data breach affecting your personal information, we are committed to notifying you via your registered email within 72 hours of becoming aware of the incident. We will also inform the relevant authorities as required by law and take all immediate steps to contain the damage and prevent recurrence.

Yes, you may request the deletion of your personal data. However, certain limitations apply — we are legally required to retain financial and KYC records for a specified period even after a deletion request is received. Data not subject to legal retention obligations will be permanently deleted. Contact us at [email protected] to initiate this process.

Our systems use automated processing for security and fraud detection purposes — this is necessary to protect all members. Any decision that materially affects your account, such as suspension or restriction, will be reviewed by our human team. You have the right to request a manual review of any automated decision that affects you.
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Your personal data is protected by the highest security standards. Enjoy a premium gaming experience with complete peace of mind — your privacy is always in safe hands.

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